LangBot Enterprise Support

LangBot Enterprise Support

Fully open source. Official support.

Keep using the complete open-source LangBot with an official support relationship, issue triage, security updates, and procurement contracts and invoices. Your subscription also funds continued development.

LangBot remains freely available under Apache License 2.0. This subscription is not a commercial-use license and does not restrict organizations that do not subscribe.

Choose your support plan

Enterprise Support

Fund ongoing development and establish a formal support and procurement relationship.

¥19,800CNY / year

  • Contract and invoice from 北京浪波智能科技有限公司
  • Annual enterprise support subscription certificate
  • Optional supporter listing with consent; anonymity available
  • Enterprise ticket intake; first human response within 2 business days
  • Quarterly public release/security digest and critical security notices
  • One 60-minute usage review per year
  • Priority review of public roadmap proposals; no development commitment
Contact us / Request procurement details

Enterprise Assurance

For production users who need limited technical consultations and priority triage.

¥49,800CNY / year

  • All Enterprise Support benefits
  • Registration of 1 production instance
  • Up to 4 additional remote consultations per year, 60 minutes each
  • Pre-upgrade compatibility advice and priority incident triage
  • Reproduced, confirmed LangBot Core defects enter the priority fix queue
  • One annual version, dependency and security status summary
Contact us / Request procurement details

Annual fees are per contracting organization, not per seat. Prices are in CNY. Taxes, invoice type and service dates are specified in the formal quote and contract.

Defined scope, ongoing maintenance

Included

  • LangBot Core defect assessment and triage
  • Official documentation guidance and upgrade compatibility advice
  • Public release information and security advisories

Not included

  • Deployment, operations, 24/7 coverage or on-site service
  • Troubleshooting customer networks, databases, Kubernetes or model providers
  • Maintenance of plugins, third-party adapters or private-protocol clients
  • Custom development or historical data migration
  • Recovery SLA, fixed resolution deadlines or compliance certification

A first response is not a fix or recovery. Business days follow the mainland China calendar and Beijing time. Resolution depends on severity, reproducibility and whether the issue belongs to LangBot Core.

Read the service guide

Procurement and activation

  1. Email your organization name, preferred plan and usage context.
  2. Confirm scope, taxes and invoicing, and sign an annual service contract.
  3. Pay as agreed and register contacts, Space accounts and service dates.
  4. Receive the certificate and service guide, then submit requests in Space.
[email protected]

Frequently asked questions

Can we use LangBot commercially without subscribing?

Yes. Commercial use is free under Apache 2.0. A subscription does not unlock or restrict open-source features.

How is this different from LangBot Cloud?

Cloud provides hosted resources. Enterprise Support provides limited official support, without compute, model credits or managed operations.

Is immediate recovery guaranteed?

No. The commitment covers the first human response, not recovery or resolution time. Complex environment troubleshooting is outside the base plan.

Is there a separate enterprise build?

No. Everyone uses the same open-source LangBot. Confirmed general defects follow public maintenance; there are no private feature branches.