# Enterprise Support

Source: https://langbot.app/docs/en/enterprise/overview

Official issue triage, security updates, and procurement-ready contracts and invoices for open-source LangBot.

LangBot Enterprise Support is for organizations that need an **official support relationship** and **formal procurement documents**. Your subscription also directly funds continued LangBot development.

> info:
>
> LangBot remains free under Apache License 2.0. Enterprise Support is **not a commercial-use license**: it unlocks no features and does not restrict organizations that don't subscribe.

## Plans

|                                                                        | Enterprise Support                                     | Enterprise Assurance          |
| ---------------------------------------------------------------------- | ------------------------------------------------------ | ----------------------------- |
| Annual fee (USD)                                                       | US$2,900                                               | US$7,500                      |
| Best for                                                               | Funding the project with a formal support relationship | Running LangBot in production |
| Contract, invoice and annual certificate                               | ✓                                                      | ✓                             |
| Enterprise tickets, first response within 2 business days              | ✓                                                      | ✓                             |
| Critical security notices, quarterly release & security digest         | ✓                                                      | ✓                             |
| Annual 60-minute usage review                                          | 1                                                      | 1                             |
| Priority review of public roadmap proposals                            | ✓                                                      | ✓                             |
| Listing as an enterprise supporter (with consent; anonymity available) | ✓                                                      | ✓                             |
| Registered production instance                                         | —                                                      | 1                             |
| Remote technical consultations (60 min each)                           | —                                                      | 4 per year                    |
| Pre-upgrade compatibility advice, priority incident triage             | —                                                      | ✓                             |
| Confirmed Core defects enter the priority fix queue                    | —                                                      | ✓                             |
| Annual version, dependency and security status summary                 | —                                                      | ✓                             |

Fees are charged per contracting organization per year, not per seat or deployment. Taxes, invoice type and service dates follow the formal quote and contract.

## Next steps

- [Service scope and response](https://langbot.app/docs/en/enterprise/service-scope.md): what's included, what isn't, and how response time is counted
- [Submit a ticket](https://langbot.app/docs/en/enterprise/submit-ticket.md): how subscribers request support
- [Procurement and activation](https://langbot.app/docs/en/enterprise/procurement.md): contracts, invoices and deliverables

To subscribe, email <hello@langbot.app>.